Trusted by Over 50,000 users
Hospitality business in hotels, restaurants, pubs & bars, takeaways, school cashless catering and many more
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Support
Our Care and Support

Interested in our services? We’re here to help!

We want to know your exact needs so  we can provide you with the perfect solution. Let us know what you want and we’ll do our best to help. 
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Standard Care

Sharp Terminal Support

£15.00

Per month plus VAT
Includes:
  • Weekdays - Monday to Friday - 9am to 6pm
  • Phone,Email and Remote Connectivity
  • Software License Fees for POS and VPM
  • 3 Years return to base Warranty
Click here to contact us!

Total Care

Sharp Terminal Support

£25.00

Per month plus VAT
Includes:
  • 7 days - Monday to Sunday - 9am to 9pm
  • Phone,Email and Remote Connectivity
  • Software License Fees for POS and VPM
  • 3 Years Onsite Warranty
    Click here to contact us!

    Standard Care

    Window Tablet Support

    £10.00

    Per month plus VAT
    Includes:
    • Monday to Friday - 9am to 6pm
    • Phone,Email and Remote Connectivity
    • Software License Fees
    Click here to contact us!

    Total Care

    Window Tablet Support

    £15.00

    Per month plus VAT
    Includes:
    • Monday to Sunday - 9am to 9pm
    • Phone,Email and Remote Connectivity
    • Software License Fees
    Click here to contact us!

    Onsite Engineers Support

    London Area

    £150

    for the first 4 Hours, than £75 per additional Hour
    Includes:
    • Monday to Saturday - 9am to 6pm
    • for the first 4 hours and additional hour is charged at £75/hour
    Click here to contact us!

    Onsite Engineers Support

    out of London Area

    £250

    for the first 4 Hours, than £75 per additional Hour
    Includes:
    • Monday to Sunday - 9am to 6pm
    • for the first 4 hours and additional hour is charged at £75/hour
    Click here to contact us!
    SUPPORT PACKAGES
    Any kind of issues within an EPOS system can lead to downtime, operating delays and lost sales. In the event that things go wrong, such as a user accidentally damaging an element of the system, an effective support package can ensure that issues are rectified quickly and efficiently. We have many years of experience in the installation and upkeep of EPOS systems, and we use this to offer our customers a support package that is designed to get your system operational again as quickly as possible.

    We offer on-site and remote maintenance seven days a week between the hours of 09:00-21:00, and our customers appreciate this commitment to putting things right in the fastest possible time. Our track record speaks for itself, and 90% of our service calls are dealt with on the same day – our support contract customers also receive priority over regular call outs. We do not believe in outsourcing our technical support operations and this ensures that the support offered to our customers is of the highest quality.

    Even though we offer dedicated support packages to our customers there is no obligation to put one in place as we will still support your EPOS systems on a call out basis at our standard hourly rate.

    MAINTENANCE
    We supply, install and support EPOS hardware and software solutions that make your business more efficient and reliable.

    Our business-critical response times and dedicated call handling staff ensure your EPOS system has reduced downtime. We have a fully accredited team of EPOS engineers who can work onsite or remotely in order to maximise system efficiency. We have two engineers on call for out of hours and weekend maintenance to give you peace of mind that any issues will be dealt when you need it most. 
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